This Refund Policy applies to digital products bought from [COMPANY LEGAL NAME] ("Outliers", "we", "us") on [STORE URL]. It forms part of our Terms of Service.

01Our guarantee

We stand behind Outliers. If you read it and it doesn't deliver, you can request a full refund within 30 days of your purchase. No hoops, no interrogation — just email us.

02How to request a refund

1. Email hello@outliers.com from the address you used to order.
2. Include your order number (it's on your receipt) and the email used at checkout.
3. We'll confirm and process your refund — usually within [2–3] business days.

03When the refund arrives

Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take a few additional business days to appear on your statement after we process it.

04Digital product note

Because Outliers is a digital download, there is nothing to return or ship back. When we issue a refund, your license to use the product ends and you agree to delete any downloaded copies.

05Exceptions

We may decline a refund where we reasonably believe the request is fraudulent, abusive, or in breach of our Terms of Service — for example, where the product has been copied, shared, or redistributed.

06Problems with your download

Trouble accessing your file or didn't get your link? That's not a refund situation — just contact us and we'll resend it or fix it right away.